You should first verify that there are labels attached to your trademark record. If this is not the case, you should add them by following the guidance provided support[at]trademark-clearinghouse[dot]com.
My SMD file is not available for download even though my record status is VERIFIED and POU status VALID, what should I do?
Random FAQ
FAQ
Account
API (Automated Interface)
Financial
Do Status Points expire?
updated
What are Status Points?
updated